1. Free Domestic Shipping: All orders shipped within the United States are eligible for free standard domestic shipping. No minimum purchase is required to qualify for this offer. Please note that this offer applies to standard shipping only and does not include expedited or overnight shipping options.
2. Shipping Times: We strive to process and ship orders as quickly as possible. Orders typically ship within 1-2 business days from the date of purchase. Please allow additional time for processing during peak seasons or holidays.
3. Shipping Carriers: We partner with reputable shipping carriers to ensure the safe and timely delivery of your orders. Once your order has been shipped, you will receive a confirmation email with tracking information that you can use to track the progress of your package.
4. Damages and Issues: "Ellie Makir" is not responsible for any damages or issues that may occur during the shipping process. While we take great care in packaging and ensuring the quality of our products, once the package is in the possession of the shipping carrier, we cannot guarantee its safe handling. Any claims for damages or issues arising during shipping should be directed to the respective shipping carrier.
5. Shipping Protection Option - "Route": At checkout, customers have the option to add shipping protection through our partner, "Route." By opting in for shipping protection, customers can add insurance coverage to their order. This insurance provides coverage for lost, stolen, or damaged packages during transit.
6. Route's Coverage: If you choose to add shipping protection through Route and experience any issues with your order during shipment, including loss or damage, Route will assist you in one of two ways:
- Reshipment: Route will place a new order on your behalf and ensure it is shipped to you as quickly as possible.
- Refund: If a replacement order is not feasible, Route will provide a refund for the value of your order, including any applicable shipping fees and taxes.
7. Filing Claims with Route: If you encounter any issues with your order, including damages or non-delivery, you can file a claim directly with Route. They have a user-friendly claims process that you can initiate through their platform.
8. Contact Us: If you have any questions or concerns about your order, shipping, or Route's shipping protection, please don't hesitate to contact our customer support team. We're here to assist you and ensure you have a positive shopping experience.
Please note that this shipping policy is subject to change without prior notice. It's recommended to review this policy each time you make a purchase to stay informed about any updates or modifications.